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Standards


Safety
Threatening anyone

You should not convey an intent to harm anyone by your words. We also take threats of self-harm as seriously as we do actions and may intervene if we become aware of a threat.

Security
Spam, phishing, or fraud

You should not make transactions outside of Airbnb’s payments system; commit booking fraud, credit card fraud, or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referral system; or make false claims against other members of the community.

Violating others’ privacy or intellectual property rights

You should not access others’ accounts without authorization or violate others’ privacy, copyrights, or trademarks.

Fairness
Discriminatory behavior or hate speech

You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.

Bullying or harassing others

You should not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.

Authenticity
Misrepresenting yourself

You should not provide a false name or date of birth, use listings for commercial purposes without your host’s permission, have events or parties without your host’s approval, maintain duplicate accounts, or create an account if you’re under 18.

Misrepresenting your profiles

You should not provide inaccurate location information, have incorrect availability, mislead people about details of your user or coach profiles, substitute one profile for another, set up fake or fraudulent profiles, leave fraudulent reviews, engage in deceptive pricing, or fail to disclose hazards and habitability issues.

Reliability
Being unresponsive

You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout a stay, fail to provide an adequate point of contact for hosting, or refuse to participate in our resolution process.